The government announced the
implementation of the taxpayer charter on August 13, 2020, taking important
steps towards tax reforms. It clarifies the rights of taxpayers along with the
duties of officers of the tax department. The tax department will treat each
taxpayer as an honest taxpayer until something is proved wrong and provide them
fair, courteous and appropriate services. This arrangement is given in the Taxpayer
Charter, announced on August 13, 2020. Also, the charter also
requires that taxpayers pay taxes on time, be honest and comply with the rules.
Prime Minister Narendra Modi launched
the 'Transparent Taxation - Honoring the Honest' platform, advancing reforms in
the tax system. Under this, a faceless assessment and taxpayer charter has been
introduced between taxpayers and officials. It has also announced a faceless
appeal which will come into effect from September 25, 2020.
The taxpayer charter defines the tax
department's commitment and expectations from taxpayers. Tax officials will now
commit to a 14-point charter which only includes a collection of arrears (tax) as
per law. At the same time, taxpayers will also have to fulfil their
responsibility and they will have to meet the six-point requirements of the
Income Tax Department, including honesty and compliance with rules.
Finance Minister Nirmala Sitharaman
announced in the 2020-21 budget that the Central Board of Direct Taxes (CBDT)
would bring a taxpayer charter. This will ensure trust between the taxpayers
and the tax department and remove various kinds of problems. Will also increase
the efficiency of the department. The charter states that the Income Tax
Department will hold its officers accountable for their actions. The department
will provide fair, courteous, prompt and fair treatment as well as professional
support to the taxpayers. According to this, unless the officer has a sound
basis for disturbances, the taxpayers will be treated as honest taxpayers. The
charter prohibits tax authorities from disclosing information about taxpayers
and emphasizes respect for their privacy. However, tax authorities can give
information about the taxpayer if required under the law.
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